mohd8 | Privacy Policy and Personal Data Protection

1. Introduction and Scope of Privacy Policy

Mohd8 ("we", "Platform", "company") cares about the privacy of every member who uses our services at mohd8.com. This Privacy Policy explains in detail how we collect, use, disclose, transfer, and protect your personal information when you access or use our online entertainment platform.

This policy applies to all users of the mohd8 platform, including those browsing our website without registering, registered members, and users of the mohd8 mobile app for Android and iOS. By using any part of our platform, you acknowledge that you have read and understood this Privacy Policy.

Mohd8 operates in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and is committed to ensuring your personal data is processed lawfully, fairly, and transparently. We only collect data that is genuinely necessary to provide you with quality services.

2. Types of Personal Data We Collect

Depending on how you interact with the mohd8 platform, we may collect the following categories of data:

Identity Data

Full name, MyKad or passport number, date of birth, gender and identity card image for the KYC process.

Contact Data

Mobile number, email address and social media account details if used for registration.

Financial Data

Bank account number, account holder name, digital wallet details and deposit and withdrawal transaction history.

Technical Data

IP address, device type, operating system, web browser, login session data, and general location information.

Usage Data

Game history, wagering habits, play time, favourite games, and platform usage patterns.

Communication Data

Conversation records with the customer support team, feedback, complaints, and any written correspondence with us.

mohd8 does not collect sensitive information such as biometric data, medical records, political affiliations, or religious beliefs. We only request data that is genuinely necessary to provide our services.

3. How Personal Data Is Collected

Mohd8 collects personal data through various transparent and lawful methods:

During Account Registration: You provide identity, contact, and financial information directly when completing the registration form.
KYC Process: You upload identity verification documents and financial statements as part of the account verification process.
Platform Usage: Data is collected automatically when you browse the website, play games, or make transactions.
Communications with Us: Data is collected when you contact customer support via live chat, email, or other relevant platforms.
Cookies and Similar Technologies: We use cookies, tracking pixels and similar technologies to collect usage data and enhance your experience.
Third-Party Sources: In certain cases involving identity verification and legal compliance, we may receive information from recognised verification agencies.

4. Purpose of Personal Data Use

Mohd8 uses your personal data solely for legitimate and clearly stated purposes. The following are the primary purposes for which your data is used:

Account Management: Create, verify and maintain your member account on the mohd8 platform.
Transaction Processing: Process deposits, withdrawals and any financial transactions you make.
Legal Compliance: Meet legal requirements including PDPA, anti-money laundering (AML) regulations and KYC requirements.
Fraud Detection: Identify and prevent fraudulent activity, collusion and any misuse of the platform.
Service Enhancement: Analyse usage patterns to improve the platform's interface, games and overall services.
Service Communications: Send important notifications related to your account, transactions, platform updates and security information.
Personalised Promotions: With your consent, we send promotional offers and bonuses tailored to your gaming interests.
Customer Support: Provide technical assistance and resolve any complaints or issues you encounter.

You may withdraw your consent to receive marketing communications at any time by contacting our support team. Withdrawing consent will not affect the core services of your account.

5. Sharing Data with Third Parties

Mohd8 does not sell or rent your personal data to any party. However, in certain limited situations, we may share your personal data with the following parties:

Payment Service Providers: Financial institutions, payment processors and digital wallet providers that help us securely process your transactions.
Game Providers: Gaming software companies that provide game content on the mohd8 platform, subject to strict data protection agreements.
Regulatory Authority: Government authorities or regulatory bodies with legitimate legal jurisdiction to request such information in accordance with applicable law.
Identity Verification Agency: Third-party KYC service providers who assist us in verifying member identities to comply with legal requirements.
Audit Partners: Independent auditors who conduct audit reviews to ensure the operational and financial integrity of the platform.

All third parties that receive your data are bound by strict data protection agreements and may only use that data for the specified purposes.

6. Data Security Measures

Mohd8 invests seriously in cybersecurity infrastructure to ensure your personal data is always protected. The following are the layers of protection we employ:

End-to-End Encryption: All transmitted data is protected with SSL TLS 1.3 encryption, ensuring no third party can read the information being transferred.
Secure Servers: Data is stored in high-grade data centres with physical access controls and multi-layer firewall protection.
Two-Factor Authentication: mohd8's internal systems use multi-factor authentication to prevent unauthorised access to the member database.
Regular Auditing: Penetration testing and security audits are conducted periodically by independent cybersecurity experts.
24/7 Monitoring: A real-time monitoring system is always active to detect and respond to any security threats.
Internal Access Management: Only authorised personnel may access member personal data, and every access is logged for audit purposes.

While mohd8 takes all reasonable steps to protect your data, no system is entirely foolproof. We encourage you to also take personal security measures, such as using a strong password and not sharing your login credentials.

7. Cookies and Tracking Technologies

Mohd8 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

We use the following types of cookies:

Essential Cookies: Required for core website functions such as login session verification and security. These cookies cannot be disabled.
Performance Cookies: Collect information about how you use our website to help us improve platform performance.
Functional Cookies: Store your preferences such as language, region and display settings to deliver a more personalised experience.
Analytics Cookies: Helps us understand traffic patterns and website usage for service improvement purposes.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the mohd8 platform.

8. Data Retention Period

Mohd8 retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by applicable law.

Active Account Data: Retained for as long as your account remains active on the mohd8 platform.
KYC and Transaction Data: Retained for a minimum of 7 years after account closure to comply with legal and financial regulatory requirements.
Communication Logs: Communication records with customer support are retained for 3 years for reference and dispute resolution purposes.
Technical Session Data: Technical logs and session data are retained for 12 months for security and fraud detection purposes.
Marketing Data: Retained until you withdraw consent or close your account, whichever comes first.

Upon expiry of the retention period, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

9. Your Rights Over Personal Data

As a mohd8 member, you have the following rights regarding your personal data under Malaysia's PDPA:

Your Rights	Description	How to Exercise Your Rights
Right to Access	You have the right to obtain a copy of the personal data we hold about you.	Contact customer support with a written request.
Right to Rectification	You may request correction of any inaccurate or outdated data we hold.	Log in to your account and update your profile, or contact us.
Right to Erasure	You may request deletion of your data, subject to applicable legal obligations.	Contact customer support with a written request.
Right to Restriction	You may request that we restrict the processing of your data under certain circumstances.	Contact customer support for further discussion.
Right to Portability	You may request a copy of your data in a machine-readable format.	Contact customer support with a written request.
Right to Object	You may object to the processing of your data for marketing purposes at any time.	Unsubscribe via the link in the email or contact us.

mohd8 will respond to all privacy rights requests within 14 working days after the request is received. Requests requiring thorough review may take up to 30 days.

10. Children's Privacy

The mohd8 platform is restricted to users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18. If we discover that data belonging to an underage individual has been collected without our knowledge, we will promptly delete that data and close the associated account.

If you are a parent or guardian and believe that your underage child has registered on the mohd8 platform, please contact our customer support team immediately for prompt action.

If you know or suspect that someone under the age of 18 is using this platform, please report it to us immediately so that appropriate action can be taken.

11. Amendments to the Privacy Policy

Mohd8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform service improvements. Whenever an amendment is made, the "Updated" date at the top of this page will be revised.

For material amendments, we will notify you via in-platform notification or email at least 7 days before the changes take effect. Continued use of the mohd8 platform after the effective date of any amendment constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your data.

12. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the mohd8 Data Protection Officer (DPO) team is ready to assist you.

You can reach us through the following channels:

Live Chat: Available 24 hours a day, 7 days a week via the live chat button on the mohd8 platform.
Email: [email protected] — for specific enquiries related to privacy and data protection.
General Support Email: [email protected] — for general enquiries.

Our Malaysian-speaking support team is available 24/7 to assist you. All privacy-related enquiries are handled with full confidentiality and professionalism.

Mohd8 Privacy Policy – Malaysia Member Personal Data Protection

Mohd8's Six Core Data Protection Principles

256-bit SSL Encryption on All Data

No Sale of Data to Third Parties

Full Control in Your Hands

Secure and Restricted Data Storage

Immediate Notification in the Event of a Breach

Full Compliance with Malaysia PDPA

Contents